Like so many Kiwis, I was born with a travel bug. Growing up in Levin, working at my family’s small grocery, I always felt destined for the travel industry. Right out of school, I made my dream come true and went to work for the airlines. Over my decades long career I’ve worked for Malaysia Airlines, Continental Airlines and Air Australia in just about every capacity you can imagine. I even did a stint as an airport manager in Cairns, Australia (a role requiring the skills of a diplomat, a drill sergeant and a systems engineer!).
Along the way, I found my passion for customer service. For me, it comes down to two things: